The motto of our company is:

 You can do it if you want it and you can want it if you do it

• Company Information

  • Why buy Furniture from www.balji.com?

    • Great Prices! Try us. www.balji.com  is a National Business Furniture company, which has been providing beautiful furniture to offices and homes since 1969.
       

  • What are your phone hours?

    • Syria-Aleppo-Abbara.-Protestant Building
      Telfax:+963 21 211 33 23
      Manager mobile phone:+963 944 660 500
      e-mail: info@balji.com
      Sales Phone Hours:
      Mon.-Sat. 9:00 am-2:00 pm.
      Break time 2:00 pm -4:00 pm.
      Reopen from 4:00pm-9:00 pm.  Winter Central Time.
      Mon.-Sat. 9:00 am-2:00 pm.
      Break time 2 :00pm-4:30 pm.
      Reopen  from 4:30-10:00pm. Summer Central Time.

• Order Information

  • How do I place an order with Office and Home Furniture www.balji.com?

    • We strive to carry quality brands and deliver your new furniture in perfect condition. If you need service on furniture, we will do everything we can to help you. Often the manufacturer wants to be contacted directly. The manufacturer usually handles part replacements, etc
      Although no chair is going to solve critical back problems, there are chairs available that will help aid in back support. Those chairs will usually have lumbar support built in; or they will have an adjustable back which can pivot in and out and up and down to better fit a customer's back.

  • Who do I contact for customer service?

    • Office and Home Furniture www.balji.com
      Syria
      Aleppo-Abbara.-Protestant Building
      Telfax:+963 21 211 33 23
      Manager mobile phone:+963 944 660 500
      e-mail: info@balji.com

  • How do I check the status of my order or track my order?

    • There are three ways to check your order status:
      Use our online Order Status tool.
      Email us .
      Call us.

  • What types of payment are accepted?

    • By phone, we can also accept Money Orders and Wire (banking transfer….)

  • Is sales tax charged?

    • The taxes depend on your company policy.

  • Are there volume discounts available?

    • It depends on your order please call our manager at mobile phone: +963 944 660 500
      or  Telfax:+963 21 211 33 23
      for volume purchase pricing.
      Your Confirmation number and Order number will be after your full satisfaction

• Shipping/Delivery Information

  • What is your shipping/delivery policy?

    • If needed, we can arrange for the trucking or shipping companies to call 24 hours prior to delivery so that you will know when to expect them.

  • How will my furniture be delivered?

    • Shipping methods vary depending upon the size of the item(s) being ordered

    • Common carrier deliveries:

      For business address deliveries; your order will ship tailgate delivery, meaning the furniture will be delivered to your dock or, if there is no delivery dock at your business, customer assistance will be required to take the product off the truck. If you need inside delivery or have special needs, tell us in the shipping instructions/order comments area during checkout or call us. On tailgate deliveries, customer assistance will be required to take the product off the truck. If needed, we can arrange for the trucking or shipping companies to call 24 hours prior to delivery so that you will know when to expect them.

      If you need additional services, such as stair carries or assembly, or have any questions about delivery, complete the shipping instructions/order comments area. Additional charges may apply for additional delivery services.

  • Do you have instructions for assembling the item?

    •  If you have any questions call our Customer Service.

  • Is professional assembly available?

    • Yes, we work with assembly firms.

  • What is your warranty/guarantee policy?

    • If there are any problems with the quality of the materials or workmanship, we will adjust, repair or replace to your satisfaction.

    • The guarantee does not include color matching

  • What is the cancellation policy?

    • If we are able to cancel your order before it is produced and/or shipped, there is not a charge for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund. Cancellations or returns must be authorized in advance .

  • What if something is wrong with the furniture (damaged/missing part)?

    • We strive to carry quality brands and deliver your new furniture in perfect condition. If something is wrong with your furniture, we will do everything we can to help you.

  • Who do I contact about billing more questions?

    • Please call us or email us and a Customer Service representative will be able to assist you.